We are a small friendly business always helping you in every way we can and we ensure you are in good hands as our customer. All we ask of you is please pay your invoice on time so we can continually grow and become stronger for you next time you need us.

Our Invoice Terms

All invoices must be paid by the due by date and reach our account no later than the due by date. Late payment fees apply to all late paid invoices after a 6 day grace period has passed. This rate is a daily 3% of the total value of the invoice and begins after 6 days have passed the due by date with no payment to our account.

Invoices will be re-issued electronically on a day to day basis with the latest amount owed including the additional daily 3% (an example of this is shown at the bottom)

Before the 6 days have passed we will attempt to contact you via your email and your contact number asking for payment and giving full details of the invoice in question. All attempts to contact you will be noted into our accounts system.

If for any reason you are unable to make payment by the 'due by' date you must inform us immediately where certain circumstances will be considered and an alternate payment due by date will be made as long as you can provide an acceptable reason.

Payment periods are as follows and must be adhered to.

Invoice amounts less than £99 payment is 3 days from the invoice date

Invoice amounts between £100 and £499 payment is 30 days from the invoice date

Invoice amounts between £500 and £999 payment is 2 calendar months from the invoice date.

Invoice amounts over £1,000 are subject to payment agreements according to and included within the project agreement document issued at the start of the project.

Your failure to pay

If after 1 calendar month from the payment due date of your invoice you have not paid the amount owed in full, and have not contacted enitso to explain the non payments of your invoice (including the late payment charges incurred) we will convert the late payment charges to an admin fee which is accepted by you in default and the final invoice will be marked as 'Payment Refused'. We then pass the invoice to our collections agency who is STA Grayton.

An example of a non payment

• Invoice Issued for £100 gives the client 30 days to pay
• +30 days £100 not paid and enitso not informed of a reason
• +37 days 3% added to the £100 invoice making the new invoice total £103
• +38 days 3% added to the £103 invoice making the new invoice total £106.09
• +39 days 3% added to the £106.09 invoice making the new invoice total £109.27

and so on

+60 days 3% has been continually added each day for 23 days making the new invoice total £191.61. The £91.61 late payment fee is converted to an admin fee which is accepted by you as default and the non payment is handed to our collections agency. You are also responsible for paying 100% of their fees.

We have never had a non payment.